Job Details

Posted - 23/06/2022

Job Description :

Primary Skills

• Should have experience in Scripting (Python/Shell)

• Good experience in advanced UNIX commands

• Ability to co-ordinate with multiple teams and perform root cause analysis, track the issue till closure

• Resolve Automation application issues on Windows and Linux with Root Cause Analysis (RCA). Create proactive measures to audit and remediate issues from occurring

• Automating team’s manual work through scripting automation

• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.

• Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions

• Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms

• Identify and proactively resolve issues that could impact system performance, reliability, and usability

• Persuade and influence others through strong and comprehensive communication and diplomacy skills

• Create and contribute to processes for missing or new solutions that are implemented due to gaps

• Write Run Books/Knowledge Base articles for lower-level teams and conduct effective training sessions

• The role currently provides a 24/7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise

Secondary Skills:

• Knowledge of BitBucket, Jenkin, RLM